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Frequently Asked Questions on our Apartment Rental in Berlin.
How do I get a key to the apartment?
When making the reservation, we will make an agreement on how to get the keys.
Is there a telephone in the apartment?
No. GSM phones works in Germany. If coming from an area with a different mobile phone system (e.g the US) you can rent a phone at many phone shops, where you can also purchase a German pre-paid SIM-card.
Can I smoke in the apartment?
No, all the apartments are smoke free.
What time can I check in?
The normal check-in time is 2pm (14.00) and onwards. If you have an earlier arrival, please let us know and we will see if we can accommodate that.
What time do I have to leave?
The normal check out time is noon, 12 pm (12.00). If you would like to leave the apartment later, please let us know and we will do our best to help you.
How do I get to the apartment?
Arrival Main Train Station (HBF):
Take any S-Bahn Direction "Alexanderplatz". Then take the Metro U2( U-Bahn Linie 2) direction - Pankow- and get off at "Eberswalderstrasse" Station. It will take more or less 15 min in total.
From the Metro/Subwaystation follow Danzigerstrasse appr. 100 Meter than turn left into Lychenerstrasse. Its number 10. A taxi would be around 10 minutes and cost 10 Euro.
Arrival "Tegel" Airport
Take the Bus in TXL to Metro Station: " Alexanderplatz". Then with the Metro L2( U-Bahn Linie 2) take direction - Pankow- and get off at "Eberswalderstrasse" Station. It will take you from the airport TXL to the apartment more or less 45 mn.
Arrival at "Schönefeld" Airport
Walk from the Terminal to "Schönefeld Railstation" (it will take you 6 min walk). Take the S-Bahn or the Express Train to "Alexanderplatz". Change to Ligne 2 direction - Pankow - and get off at " Eberswalderstrasse ". It will take you 1 hour from the airport to the apartment.
How do I get around in Berlin? Berlin has an excellent public transport system with underground, commuter trains and buses. Taxis are also widely accessable and affordable..
Do I need a passport?
All guests are required to bring a photo-ID or passport to identify themselves and sign-in on arrival.
What if I cancel?
If cancelling with 21 days or more notice, there is a service charge of 10%. If cancelling less than 30 days ahead there is a cancellation fee of 50%. No refund will be made without any notice or after the rental period has started; then we will charge the full rate for the booked period.
What can I use the apartment for?
The apartment can only be used for housing or home office purposes. Any activity such as illegal downloading or file sharing using the internet connection, prostitution etc will be reported to the police immediately.
What happens if I break something?
Guests are responsible and will be charged the cost.
What happens if I loose a key?
For security reasons we would need to change the locks and keys. Guests are fully responsible for the extra costs that inflicts.
Do I need to clean the apartment?
Normal cleaning is included. If extra cleaning is needed, guest will be charged. Doing the dishes is not included.
Will any taxes be added?
No taxes will be added. The prices quoted are all-inclusive.
How do I get in touch with a representative in case of emergencies?
When making the reservation we will also provide you with information on who to contact in case of emergencies.
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